Complaints & Dispute Resolution
FXCG is committed to maintaining the highest standards of client service. If you have a complaint regarding our products, services, or the conduct of our representatives, please notify us as soon as possible.
Our Complaints Handling Procedure sets out the process for submitting, investigating, and resolving complaints fairly and efficiently.
Important Documents:
Client Agreement
Risk Disclosure Notice
Order Execution Policy
Complaints Notice
Privacy Policy
AML Policy
How to Submit a Complaint:
Complaints should be submitted in writing and include sufficient details to allow us to investigate the matter effectively.
Email: cs@fxcg.com
Upon receipt of your complaint, we will:
• Acknowledge your complaint promptly
• Conduct an impartial investigation
• Keep you informed of progress where appropriate
• Provide a written response outlining the outcome
Further Assistance
If you require clarification regarding our complaints process or any of the documents above, please contact our Compliance Team.
